Customer First
Vision and Mission
Create the best?customer experience in the software industry – embedded in the Intelligent?Enterprise.?
Customer First is a transformational shift in how we partner with and care for our customers across all of SAP, where the purchase of software is just the beginning of a truly collaborative journey with SAP.? Our mission is to help our customers run at their best with a unified and outcome-focused experience. With the power of industry-leading Experience Management (XM) technology, SAP is focused on delivering positive, proactive, end-to-end experiences.?To maximize customer value, we are embedding customer success into our organizational DNA.
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Engagement Methodology
The Customer First customer engagement methodology is value-oriented, and adoption and business results-centric. This engagement model delivers a simple, holistic experience and prescriptive success plans that focus on the customer’s strategic objectives and eliminate barriers to achieve business value and innovate faster.